LUMAWALL SUPPORT

Find the answer.
Keep things moving.

Start with setup, solve common playback and account issues, or jump directly to the right LumaWall resource.

HELP BY TOPIC

Start where you are.

Each guide points to an existing LumaWall workflow, so you can move from explanation to action.

FREE BETA

How the beta works

Every feature is free until the end of November 14, 2026, Toronto time. No account or card is needed to download or use it.

Read about the beta

FEEDBACK

Report a bug or idea

Tell us what works and what does not. Include your Mac model, macOS version and LumaWall version.

Send beta feedback

GET STARTED

Download and setup

Choose your platform, install LumaWall, and understand how the free beta works.

Open download guide

CREATORS

Upload and publish

Prepare an MP4 or MOV loop, choose its visibility, and follow public review from your Studio.

Open Upload

QUICK TROUBLESHOOTING

Four good places to check first.

Wallpaper playback is paused

Check the selected performance profile, power state, and whether another app is covering the display. LumaWall can intentionally yield under those conditions.

You need the latest installer

Use the Download page to see the currently published installers and the availability reported for each platform.

Something is not working in the beta

Send a bug report through Feedback with your Mac model, macOS version and LumaWall version. Every report is read.

An upload is not in Explore

Public submissions appear in Explore only after approval. Check Studio for pending, approved, or rejected status and any available review reason.

COMMON QUESTIONS

A few quick answers.

If these do not cover what you are seeing, send a focused bug report or feature request through Feedback. For beta questions or anything account-related, email support@lumawall.ca.

Open Feedback

Is LumaWall free?

Yes, during the public beta. Every feature is free until the end of November 14, 2026, Toronto time, with no account or card needed. After that LumaWall asks you to buy a license and keeps your wallpapers and settings.

Which video formats can I upload?

LumaWall accepts MP4 and MOV loops. Only upload media you created or have permission to distribute.

Why did playback pause on a MacBook?

When the battery-saving option is enabled, LumaWall can pause on battery power or in Low Power Mode and resume after external power returns.

Why does Explore ask me to sign in?

The server-hosted community library, creator profiles, likes, and account collection are available after sign-in.

How do I report a bug or request a feature?

Use the Feedback page and include your platform, app version, what you tried, and what happened. Feedback reports are stored privately.

PRODUCT RESOURCES

Go straight to the tool.

Explore libraryBrowse approved community wallpapers.UploadPublish a wallpaper to Explore.Your StudioReview uploads and their status.Send feedbackReport a bug or share an idea.Free betaDownload the beta installer.

STILL NEED HELP?

Tell us exactly what happened.

Include the platform, app version, steps you took, and whether the issue repeats.

Send feedback

Find the answer.Keep things moving.